yOU mUST Speak your password

[thenut68]

I do this and it says password incorrect double triple checked and still cant get off the docks

[FunkySwerve]

Please PM me your account and I'll check keys. The most common cause of this is people using shared keys (ie, among guildmates, or torrented), in which one person passwords the key to protect their bank accounts. I can check and see if other people have access to your key and if not, reset to remove the pass.

Funky

[thenut68]

Im sorry how do I do that

[Deleted]

Click his name “Funkyswerve”, and then on the next screen click “Send Message”.

[thenut68]

I pm you and originally thought my username was Taken so I changed it hope that helps if you can clear either one they are both fresh accounts the first one was Troy then I changed it so the second one is 7roy....

[FunkySwerve]

As I said in response to the pm, I cannot clear them because someone else has already passworded your key. There were twenty other users before you using that key, including one this year, who may still be actively using it. You will need to purchase a new key to use. Once you have done so I will be happy to add that key to your existing playernames.

Funky

[thenut68]

Thank you sir I have a new issue now. I'm on the docks and I can't see my toon is invisible I turned on hgx enh mode, still all toons and the compass are not visible......

[Deleted]

Sounds like you’re missing one of the required installs. If you go to the Installation Guide, scroll down, there’s a compiled list of what’s needed and links to the downloads. Just do a fresh install, take the list top to bottom and plug them in and you’ll be going without issue.

[TJ]

highergroundpoa.proboards.com/thread/25471/easy-install-higher-ground may be helpful.