Missing week,need extention

[jujure]

Dear staff

i didn't completed the reincarnation of my toon in the first week...working 83hours this week..
is it possible to have an help for it? ..mean extention of time for process and explication what i have to do with my toon ..
it was immo.Bard39+2/rogue1 planewalker lvl42
i have rework it to do monk10/wiz1/AA29
Now unable to delete it in cheater cell cant play it too. cause after was unable to reclain immo status before 1 week,
My toon not glowing unable to reclaim anything else
i need to redo immo run? or i need to refix him in Bard/rogue again? if i get extention?

username: Jujure
toon: Jujure Insane Arcaniste
(didn't remember the name of the old character... dont care for exact amount of xp lvl 40 will be okay.

thank you very much!!
Juju.

[Raj]

if it was immo you can't change class breakdown like that, you need to keep same CC or same class combo or can't claim back immo.

[jujure]

ty fixed!!